Storage Waterloo Accessibility Statement
Storage Waterloo is committed to providing an inclusive and usable experience for everyone who wishes to learn about, book, or manage storage in the Waterloo area. This Accessibility Statement explains the steps we take to support accessible Storage Waterloo services online and what you can do if you experience any difficulties using our website.
Our Commitment to Accessibility
We aim to make our website and online tools accessible for as many people as possible, including disabled customers, older users, and people using assistive technologies. Our goal is to provide clear information about storage options in Waterloo, easy-to-use booking processes, and support that does not create unnecessary barriers.
We are working to align our website with the Web Content Accessibility Guidelines version 2.1, level AA. These guidelines are internationally recognised and set out how to make web content easier to perceive, understand, navigate, and interact with.
WCAG 2.1 AA Compliance
We are continually developing our site to meet WCAG 2.1 AA standards for accessible Storage Waterloo services. In practice, this means we focus on providing sufficient colour contrast, clear text, predictable navigation, and content that can be presented in different ways without losing information or structure.
While we strive for full conformance, some areas of the site may not yet fully meet all success criteria. Where we identify issues, we prioritise fixes that remove barriers to core tasks such as finding storage information, checking unit availability, and completing a booking or enquiry.
Screen-Reader Support
Our website is designed to be compatible with modern screen-readers and other assistive technologies. We use appropriate headings, text alternatives for meaningful images, and descriptive labels for form fields to help screen-reader users understand and navigate our pages.
We make efforts to ensure that important information about pricing, unit sizes, facility features, and opening hours for Storage Waterloo locations is provided in text form. This helps ensure that users who cannot see images or icons can still access the same content.
Keyboard Navigation
We understand that some visitors navigate the web without a mouse. Our website is designed so that you can use the keyboard alone to move through menus, forms, and key sections of each page. Interactive elements should be reachable using the Tab key and activated with standard keyboard commands.
We work to maintain a visible focus indicator, so you can clearly see which element on the page is currently selected. Where possible, we avoid using interactions that depend on hovering a mouse pointer and instead provide alternatives that are accessible via keyboard.
Ongoing Improvements
Accessibility is an ongoing process. As we add new content or features related to storage services in the Waterloo area, we test and review them for accessibility. We welcome feedback from users, as this helps us identify issues that automated tools or internal reviews may miss.
Our team regularly reviews the site to look for problems such as missing text alternatives, unclear link text, inaccessible forms, or issues that make it harder to complete essential tasks. Fixes and improvements are scheduled as part of our regular development work.
Contact for Accessibility Requests
If you experience any difficulty using our website, or if you need information about Storage Waterloo in a different format, we encourage you to contact us. You can get in touch to:
Request assistance with finding or booking a storage unit in Waterloo, report an accessibility problem you have found on the site, ask for information in an alternative, more accessible format, or provide suggestions for improving the accessibility of our online services.
When you contact us about an accessibility issue, please describe the page or section you were using, what you were trying to do, and any assistive technology or device you were using. This information helps us investigate the problem and work towards a suitable solution for you and for other users.
We are committed to treating all accessibility requests seriously and responding as promptly as we can. Our aim is to make Storage Waterloo services accessible and convenient for every customer.




