Storage Waterloo Terms and Conditions
These Terms and Conditions set out the basis on which Storage Waterloo provides storage and related services, including handling, loading, unloading and transportation associated with removals and storage within the United Kingdom. By making a booking, using our facilities or instructing us to provide any services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company who requests or receives services from Storage Waterloo.
Services means storage, removal, transport, handling, packing, loading, unloading and any ancillary services provided by Storage Waterloo.
Goods means any items, belongings, furniture, equipment or materials accepted into our custody or handled by us on behalf of the Customer.
Storage Facility means any warehouse, storage unit or other premises used by Storage Waterloo to store Goods.
Contract means the agreement between Storage Waterloo and the Customer incorporating these Terms and Conditions and any written quotation or booking confirmation.
2. Scope of Services
Storage Waterloo provides storage and associated removal and handling services for domestic and business Customers. The precise scope, including the type of unit, access arrangements, and any transport or packing assistance, will be as set out in our written quotation or booking confirmation.
We reserve the right to refuse to provide Services where we reasonably believe the Goods are unsuitable for storage or transport, where the Customer has failed to provide accurate information, or where providing the Services would breach any law or regulation.
3. Booking Process
All bookings are subject to availability and to acceptance by Storage Waterloo. A booking is only confirmed when we issue a written confirmation, which may take the form of a quotation acceptance, booking form or other written communication specifying the date, location, service description and charges.
Customers must provide accurate and complete information regarding the nature, quantity and approximate value of the Goods, the property access conditions, any special handling requirements and any relevant time constraints. We shall not be liable for any delay, additional cost or inability to perform the Services arising from inaccurate or incomplete information supplied by the Customer.
We may undertake a pre-service assessment, which may be carried out remotely or on-site, to verify access, parking arrangements, volume of Goods and any special requirements. Following this assessment, we may amend the quotation to reflect the actual scope of work needed.
4. Quotations and Charges
Unless otherwise stated, quotations are based on the information provided at the time of enquiry and are valid for a limited period specified in the quotation. Quotations may be revised if:
1. The Customer requests additional services or changes to the Services.
2. There are changes to collection or delivery addresses, access conditions or timings.
3. The quantity or nature of the Goods differs from that originally advised.
4. There are delays outside our reasonable control causing additional labour or waiting time.
Charges may include, but are not limited to, storage fees, handling charges, transportation fees, administrative charges and any taxes or duties that apply. Where services are charged on a time basis, any waiting time caused by the Customer or third parties may be charged at our standard hourly rate.
5. Payments and Billing
Payment terms will be specified in the quotation or booking confirmation. Unless otherwise agreed, storage fees are payable in advance and removal or transport services are payable prior to or on the day of service before work commences.
We may accept various forms of payment as notified to the Customer. All payments must be made in pounds sterling. Where payment is made by bank transfer, the Customer must ensure that cleared funds reach our account by the due date.
For ongoing storage, fees are normally charged on a recurring basis. Failure to pay storage fees when due may result in restricted access to the Goods and, ultimately, in the sale or disposal of Goods in accordance with these Terms and Conditions and applicable law.
If the Customer fails to make any payment when due, we may charge interest on overdue amounts at the statutory rate applicable to commercial debts or, where not applicable, at a reasonable rate reflecting our costs of late payment. We may also recover all reasonable costs incurred in collecting overdue sums, including administrative and legal costs.
6. Cancellations and Changes
The Customer may cancel or amend a booking by providing written notice. Any cancellation or amendment will only take effect when acknowledged by us in writing.
Where a removal or transport service is cancelled by the Customer, the following charges may apply, unless otherwise specified in the booking confirmation:
1. Cancellation more than seven days before the scheduled service date: no cancellation charge, save for any non-refundable third-party costs already incurred.
2. Cancellation between seven days and 48 hours before the scheduled service date: up to 50 percent of the quoted service charges may be payable.
3. Cancellation less than 48 hours before the scheduled service date or failure to provide access on the day: up to 100 percent of the quoted service charges may be payable.
For ongoing storage, the Customer may terminate the storage arrangement by giving the minimum notice period stated in the storage agreement or booking confirmation. Storage fees remain payable in full up to the end of the notice period. No refunds are given for partial months unless expressly agreed.
We reserve the right to cancel or postpone Services where we are unable to perform them safely or lawfully due to circumstances beyond our reasonable control, including severe weather, road closures, industrial action, accidents, utility failures or acts of authorities. In such cases, we will use reasonable efforts to reschedule the Services but shall not be liable for any indirect loss arising from the delay or cancellation.
7. Customer Responsibilities
The Customer is responsible for:
1. Ensuring that Goods are properly packed, labelled and prepared for storage or transport, unless we have expressly agreed to provide packing services.
2. Providing safe and suitable access at collection and delivery locations, including arranging any necessary parking permissions or permits.
3. Ensuring that any appliances are disconnected, drained and safe to move, and that any fixtures or fittings are detached, unless otherwise agreed.
4. Complying with all applicable laws and regulations, including waste and environmental regulations, and ensuring that no Prohibited Items (as defined below) are included in the Goods.
5. Obtaining and maintaining any insurance not provided by us that the Customer considers necessary to cover the full value of the Goods.
8. Prohibited Items and Waste Regulations
The Customer must not store or request us to handle any items that are illegal, unsafe or otherwise unsuitable for storage or transport. Prohibited Items include, without limitation:
1. Explosives, weapons, ammunition, fireworks or similar items.
2. Flammable or combustible materials, including gas cylinders, petrol, diesel, oils or solvents.
3. Toxic, hazardous or corrosive substances, including chemicals, asbestos, radioactive materials or clinical waste.
4. Perishable goods, living animals, plants or any items that may attract vermin or pests.
5. Waste materials of any kind, including household refuse, rubble, construction debris or electronic waste, except where we have specifically agreed and are licensed to handle such materials.
6. Any items whose possession, storage or transport would breach UK law or regulatory requirements.
The Customer is responsible for ensuring that all Goods comply with current waste and environmental regulations. Where waste or unwanted items are to be removed or disposed of, this must be expressly agreed as a separate service and will be subject to additional charges. We will only transport or dispose of waste in accordance with applicable waste carrier and disposal regulations.
If we discover Prohibited Items or waste that we have not agreed to handle, we may refuse to move or store them, require the Customer to remove them immediately, or arrange for their lawful disposal at the Customer’s cost. We shall not be liable for any loss arising from such refusal or disposal.
9. Use of Storage Facilities
Where the Customer stores Goods in our Storage Facility, storage is provided on a non-exclusive licence basis. The Customer has no tenancy or property rights in the Storage Facility or any specific unit, and we may move Goods within the facility for operational or safety reasons.
Access to stored Goods is subject to our access procedures, security requirements and opening hours as notified to the Customer. We may require proof of identity and written authorisation before granting access to any person claiming to act on behalf of the Customer.
The Customer must not:
1. Store any Prohibited Items as described in these Terms and Conditions.
2. Cause nuisance, damage or disturbance within the Storage Facility.
3. Make any alterations to any unit or install fixtures without our prior written consent.
4. Use the unit as an office, living space or for any purpose other than storage of Goods.
We may conduct inspections of units where necessary for safety, security, maintenance, compliance with law or where we reasonably suspect a breach of these Terms and Conditions. Where reasonably practicable, we will give prior notice, but we may enter without notice in urgent situations.
10. Liability and Risk
Risk in the Goods remains with the Customer at all times, except during any period where we have expressly agreed in writing to assume responsibility under a specific insurance or extended liability arrangement.
We will exercise reasonable care and skill in providing the Services, but our liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, is limited as follows, unless otherwise required by law:
1. We are not liable for any loss or damage arising from inherent defects, deterioration, atmospheric or climatic conditions, or the fragile nature of certain items.
2. We are not liable for loss or damage to Goods packed by the Customer unless there is clear evidence of external damage caused by our handling.
3. Our maximum liability for any claim arising out of a single event or series of connected events shall be limited to a reasonable sum per item or per consignment as stated in our quotation or booking confirmation. If no such sum is stated, our total liability shall not exceed a reasonable level having regard to the service charges paid.
4. We shall not be liable for any indirect or consequential losses, including loss of profit, loss of business, loss of opportunity or emotional distress.
The Customer is strongly advised to arrange adequate insurance cover for the full replacement value of the Goods. Where we offer optional insurance or extended liability, details will be provided separately and will form part of the Contract only when expressly agreed and paid for.
11. Claims and Time Limits
Any visible loss or damage to Goods must be notified to us in writing as soon as reasonably practicable and in any event within seven days of delivery or access to the Goods. Any other claims relating to the Services must be notified within a reasonable time and in any event within three months of the event giving rise to the claim.
We may require the Customer to provide evidence of loss or damage, including photographs, inventories, receipts or valuations. Failure to provide reasonable evidence or to notify within the time limits may prejudice our ability to investigate the claim and may reduce or extinguish any liability we may have.
12. Lien and Disposal of Goods
We have a contractual and statutory lien over the Goods for all sums due and unpaid under the Contract. Where any amount remains unpaid for more than 30 days after the due date, we may:
1. Deny the Customer access to the Goods until all sums are paid in full.
2. Give written notice of our intention to sell or dispose of some or all of the Goods if payment is not made within a further specified period.
If payment is not made by the end of the period stated in the notice, we may sell or otherwise dispose of the Goods in a commercially reasonable manner. We may use the proceeds of sale to discharge outstanding sums and any reasonable costs of sale and disposal. Any surplus shall be held for the Customer, but we shall not be required to account for any shortfall if sale proceeds are insufficient to clear the debt.
13. Data Protection and Privacy
We will collect and process personal data about the Customer only to the extent necessary to manage bookings, provide Services, process payments, maintain security and comply with legal obligations. We will handle personal data in accordance with applicable UK data protection laws.
Personal data may be used to verify identity, manage account records, communicate regarding the Contract and, where permitted, to provide information about related services. Customers have rights under data protection law to access and, where appropriate, correct their personal data.
14. Force Majeure
We shall not be in breach of the Contract nor liable for delay in performing, or failure to perform, any of our obligations where such delay or failure results from events, circumstances or causes beyond our reasonable control. These may include adverse weather, natural disasters, fires, floods, epidemics, acts of terrorism, war, civil unrest, strikes, lockouts, transport interruptions, utility failures or actions of local or national authorities.
Where a force majeure event occurs, we will notify the Customer as soon as reasonably practicable and will use reasonable endeavours to resume performance as soon as possible.
15. Variation
We may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract. Any variation to these Terms and Conditions must be agreed in writing and signed or otherwise clearly accepted by both parties.
16. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
17. General
If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect. No failure or delay by either party in exercising any right or remedy shall operate as a waiver of that or any other right or remedy.
The Contract is between Storage Waterloo and the Customer. No person other than a party to the Contract shall have any rights to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.
These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between the parties in relation to the subject matter and supersede any prior understandings or agreements, whether written or oral.
